Génération / For individuals
Support that connects
the digital and the human.
An overview of the client relationship and individual-market organisation described by Génération.
The member perspective
Knowing where
to turn next.
Génération describes a combination of digital assistance and specialist advisers. Its virtual assistant, Gwen, handles routine questions and directs more complex requests towards the appropriate contact.
Published contact routes include telephone, email, the member space, the mobile application and post. English-language assistance is also described for English-speaking members.
This page reviews support arrangements. Availability of assistance does not determine eligibility for an insurance contract.
Accessible conversations
More ways
to be understood.
Génération presents Acceo as a service for people who are deaf or hard of hearing. It supports real-time speech transcription and French sign-language interpretation on a computer, tablet or smartphone.
The official accessibility page explains the service and its published availability. Read it before choosing the relevant contact route.
Explore Génération’s accessibility page — French company website, opens in a new tabIndividual-market organisation
A dedicated focus
on individual contracts.
Génération describes an organisation dedicated to individual insurance, supported by teams covering administration, configuration and project work. The company also describes partner portfolios and an information system linked to its collective business.
Our role here is to explain that published organisation and provide a clear route to the source. Questions about a specific person’s benefits or membership should be addressed through the official contract channels.
Return to health administrationKeep the purpose of your visit clear.
- Read the information for your contract or enquiry.
- Check that you are on the official French website.
- Use the appropriate secure channel for personal documents.
Your next step
Explore the official support information
Read the French company’s own information and use its official channels for contract-specific questions.